Returns & Refund Policy

At iThinkHome, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase (order number or confirmation email) is required

Items that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. This may include:

• Health and wellness products
• Personal care items
• Opened consumable products

Please contact us before returning such items.

How to Start a Return

To initiate a return:

  1. Contact our support team through the Contact Us page.
  2. Provide your order number and reason for return.
  3. Wait for return instructions and approval before shipping the item back.

Returns sent without prior approval may not be processed.

Refund Process

Once we receive and inspect your returned item:

• You will receive a confirmation email.
• Approved refunds will be processed to your original payment method.
• Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery.
• Provide clear photos of the issue.

We will resolve the matter quickly by offering a replacement or refund.

Exchanges

If you need a different item, we recommend returning the original product and placing a new order once the return is approved.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.
• Contact your credit card company.
• Contact your bank.

If the issue persists, reach out to our support team.

Questions?

If you have any questions about returns or refunds, please contact us. We are committed to making your experience with iThinkHome smooth and worry-free.